Privacy Policy - The Butcher's Bistro

1. Introduction

This Privacy Policy describes how The Butcher's Bistro (“we” or “us” or “our”) collect and process data about individuals. For the purpose of the General Data Protection Regulation (2016/679) and the Data Protection Act 2018, The Butcher's Bistro is the data controller.

2. What information we collect and when

Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail, in our restaurant or otherwise. It includes information you provide when you register to use our site, make a reservation, fill in a contact form, participate in social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.

Information we collect about you on our Site:

With regard to each of your visits to our Site we may automatically collect the following information:

information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, date and time zone setting, browser plug-in types and versions, operating system and platform;
information collected in accordance with our Cookie Policy.

Information we collect when you make a booking:

We use approved third parties to operate our reservations platform. They will send you an automated email message to confirm your booking details and may send further service emails if there is a change to your booking.

Information we receive from other sources:

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Photography and Video Recordings:

We may take photographs and make video recordings in our venues for marketing purposes. Where you are identifiable in photography or video recording, we will ask for your consent before taking the photograph or making the recording.

3. Cookie Policy

Cookies are very useful tools to improve your experience and use of our website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a more personal experience when you browse our website and allows us to resolve any problems that might arise.

We use the following cookies:

Necessary Cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Performance Cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Targeting Cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to remember your preferences and to make our website more relevant to your interests.

Do third parties use cookies?

Some of our pages may contain links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements.

What happens if I disable cookies?

If you disable cookies, that will mean that your experience of using our website won't be to its full potential, as some of the cookies help us to identify and resolve errors or display relevant content.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

I have a question about cookies?

You can contact our Data Protection Officer with any queries.

4. Purposes for Which we will use Your Personal Data

Consent given (e.g. for obtaining feedback, photos and video recordings for marketing purpose)
Performance of a contract or an agreement with you (e.g. entry in a competition)
Necessary for our legitimate interests (e.g use of CCTV on sites)
Necessary to comply with a legal obligation (e.g. if requested by authority for investigation)

5. How we use Your Information

We use information held about you in the following ways:

Information you give to us. We will use this information:

to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you with information about goods or services we feel may interest you, where you have consented to us contacting you for the purposes of marketing or other promotional purposes;
to validate discounts and verify your identity;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and others;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.

Photography and Video Recordings. We will use this information:

for use on social media and in our marketing. We will ensure that consent is obtained expressly.

Information we collect about you. We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and others;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

6. Who we may Share Your Information With

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Selected third parties including:

business partners, suppliers and sub-contractors for the performance of any contract we enter into with them. Our site may, from time to time, contain links to and from the Sites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We may make use of the personal data we have collected from you to enable us to display adverts to our target audiences on those networks.

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may be required to disclose your personal data to the prospective seller or buyer of such business or assets.
If The Butcher's Bistro, or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of The Butcher's Bistro, our customers, or others.

7. Keeping Your Data Secure

We take security measures to protect your information including:

Limiting access to our buildings to those that we believe are entitled to be there (by use of passes, key card access and other related technologies); Implementing access controls to our information technology.
We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites and offices.
Carrying out appropriate risk-based diligence and penetration testing on third party processors.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

8. Sending Information Outside the UK

Where any transfer outside of the UK occurs, we'll ensure that any such transfer or processing is subject to appropriate legal and technical safeguards.

9. How Long we Will Store Your Data

We will only retain your Information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined on a case by case basis.

10. Your Rights

You have the right to be informed about the collection and use of your personal data.
The right of access: You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’.
The right to rectification: If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
The right to object: You have the right to ask us not to process your personal data for marketing purposes.
The right to erasure: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
The right to restrict processing: This enables you to ask us to suspend the processing of your personal data in certain scenarios.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data for direct marketing purposes.

You have a right to complain to the Information Commissioner's Office if you believe that any use of your personal information by us is in breach of applicable data protection laws and/or regulations.

12. What Happens if our Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.

13. Changes to our Privacy Policy

We will make changes to this privacy policy from time to time. Any updates to the privacy policy in the future will be posted on this page. Please check back to see any updates or changes to our privacy policy.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at The Butcher's Bistro, 16 High Street, Kenilworth, CV8 1LZ or by email to [email protected].

The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they can help you address any concerns you might have about our handling of your data.